The Customer

A chain of privately owned Hospitals spread over 5 states and 16 locations operating 24*7/365 had a daunting task to consolidate over 10 million patient records and completely go paperless across their branches

Key Challenges

• Paper based, spread over multiple locations, over 10 million patient records
• Consolidate records (Patient records, reports, prescriptions, duplication, history, diagnosis etc)
• Arrival to Appointment time over 1.5 hrs causing high level of dissatisfaction
• Lack of real-time access to patient history

Percipience Solution

• Conversion of all physically-copy records to digital copy
• Database architecture to fetch unique records from a total of 10 million records, categorized, referenceable and searchable on a single click within seconds.
• Algorithms to fetch records of the patients, filtered based on demography, life-style, symptoms etc
• Records can be cross-referenced for similar illnesses and symptoms to better equip the doctors in their prognosis.
• Immediate access to matching prescriptions & medication across the patient pool.
• Identifying the right application server architecture to provide secured real-time access with 99.9999% SLA driven up-time.
• Auto Database cleansing mechanism to identify duplicate records within the database.
• Identity verification through integration with Govt. ID verification system to establish authenticity and genuinity of visiting patient.
• Real-time access to patient history, reports retrieval and “Paperless Walk-in” for patients
• Limited offline access for patients on the web & mobile

Roadblocks

• Digitizing physically damaged patient records
• Paperless adoption for Patients

Impact

• We introduced a “Patient Happiness Quotient” to monitor the general patient satisfaction which stood at an ever highest average of 9.3 out of 10
• Arrival to Appointment time stood at an average of below 25 mins even on the busiest days
• Patient centric processes with increased focus on patient care

Timeline

9 months