The Customer

One of the largest Clinical Urology Drug Testing companies in the US receives over 1000 sample collection requests in a day. The centers have to collect patient information each time, process orders & monitor the Point of care testing (PoCT) services life-cycle. With the increasing traffic the chain is finding it hard to keep up with the increasing demand and needed digital transformation

Key Challenges

• Legacy LIS with frequent crashes
• Staff and system overwhelmed with recording, managing and storing data of the patient & their reports
• Staff busy doing clerical activities than taking more specimens

Percipience Solutions

• End customer mobile application for booking a specimen collection appointment detailing the prerequisites for different medical tests.
• Patient can create their profile with all their details including identification documents upload which is saved in the system within the HIPAA guidelines
• Web & Tablet app for on-location patient onboarding, selection of the tests for which specimen has to be collected, capturing other information about the doctor etc in less than 2 mins
• Snap and upload identification details of the patient
• Digital signature of the patient removing the painstaking application filling, printing, signing, scanning & uploading the form
• Tagging the samples collected and grouping them for batch processing with real-time updates on the status of the process
• End-to-end invoicing & billing management for each individual location
• Consolidation & reconciliation of all invoicing & billing data across centers for centralized accounting.
• Management dashboard giving detailed reports per location and business as a whole

Roadblocks

• 180 degree shift in how the day-to-day operations were executed.
• Staff training, best practices implementation across centers

Impact

• Over 1350 sample collections daily with the same staff
• 100% Uptime and zero patient rejections
• 90% reduction in patient followup calls for reports status as the same is available on the mobile app
• 30% increase in productivity

Timeline

6 months