The Customer

A multi-speciality hospital spread across states & timezones undertakes over 300+ minor and major surgeries and operations per day. The hospital did most of its work through their legacy software that was built over a decade ago. Most of the information was on excel sheets manually uploaded at different locations by different departments.

Key Challenges

• High volume of manual data entry and excel upload to portals of different departments
• No inter-department data or software connectivity leading to high manual data entry cost and risk for human error in manual data entry
• Door-to-door, paper-based approval process in both intra and inter departments leading to convoluted dependencies and delays
• Information retrieval a daunting task causing productivity leakages
• Lack of real-time access to information on any patient or department or approval
• Higher insurance processing times and delayed insurance claims.
• No management dashboard to get an overall status of the operations

Percipience Solutions

• Creating detailed workflows for all the departments, dependencies, approvals, validations etc for all the processes being executed on a daily basis in different locations
• Seamless operability within departments in a secured environment
• Auto escalations and approvals processes to run with least human intervention for most of the mundane tasks
• Highly configurable system to enable creation of custom workflows dynamically to suit the growing needs of the hospitals.
• Better risk management and mitigation planning with holistic view of the entire hospital resources, infrastructure and costs
• Complete patient life-cycle management through the platform from patient onboarding to patient discharge
• Management dashboard to better manage the overall performance of individual departments and business as a whole. Real-time monitoring of emergencies, complaints, overheads, costs, inventory etc.

Roadblocks

• New system adoption by the hospital staff
• As the majority of the patient pool were senior citizens, digital technology adoption was a challenge initially.

Impact

• Average Staff attrition reduced by over 250% due to organized processes reducing the additional work that the staff had to take up to address the needs of the growing patient base.
• Increase in over 30% savings for the hospital in labour, inventory and operations costs.
• Reduced insurance processing times and higher number of successful claims
• Hospitals didn't have to deny the appointment to any patients any longer as they were able to plan the visits in a much organized manner.

Timeline

6 Months